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New Book – “1-800-Worlds: The Making of the Indian Call Centre Economy”
1-800-Worlds chronicles the labour practices, life-worlds, and media atmospheres of Indian call centre workers, and locates them within the socio-political context of the new Indian middle classes. Through a thick description of the nightly and daily routines of transnational Indian call centre workers, it reads the call centre world as a set of indicators to understand changing forms of urban Indian middle-classness.